YMI NZ Insurance

Thank you for insuring with YMI NZ.
To make payments and renewals easy we have a few different options available.

To make amendments including monthly or yearly payment frequency, please call 0800 664 678

Pay Online
Fastest & easiest way to pay with your credit card (Visa & Mastercard)

Pay by Phone
To pay via our automated credit card payment system, call 0800 664 678
Please Note: Have your Credit Card details and Policy on hand when you call.

Pay by Direct Deposit
To pay via Direct Deposit please use the following details:
Account : YMI - NZ
Account number: 02-0108-0574823-00

To help with your Renewal please;

1. Check Details
Please check that Your details contained in the attached Policy Invitation are correct and appropriate for Your needs. Your current Policy Wordings will continue to apply if You renew. If any of Your details are not correct please contact  Us on 0800 664 678  or email customerservice@yminz.co.nz.

2. Review Your Disclosure Obligations
Refer to the Policy Wordings for details of the duty. If there are any changes or new matters to be disclosed, please contact us on 0800 664 678 or email customerservice@yminz.co.nz.

Don’t stress, we are here to make your claim as easy as possible for you. 

Please download one of our Claim Forms, complete and send back to claims@yminz.co.nz or call our friendly claims consultants on 0800 664 678.

One of our consultants will be in touch within the next 48 hours to discuss the process with you.

Contact us or Call 0800 664 678 for a quote today or email customerservice@yminz.co.nz

For insurance claims, please call 0800 664 678 or email your claims form to claims@yminz.co.nz

Hours of operation
Monday to Friday (Exception Public Holidays)  
9.00 am to 7.00 pm

YMI NZ LTD.                                                       
58 Lady Ruby Drive, East Tamaki, Auckland 2013
Private Bag 94412, Botany, Auckland 2163
New Zealand

Complaints Handling and Dispute Resolution Process
If you have a complaint about any aspects of our products and services, please contact us first on 0800 664 678 so that we can resolve your concerns. Once we are aware of your concern our staff will take the appropriate steps to address your concerns immediately. 
If the staff member is not able to resolve this with you, the matter will be escalated to a higher level to the relevant manager. You may request this escalation at any time by calling or writing to us. The manager will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.

Escalating your complaint
Should you feel that your complaint has not been properly handled or you are not satisfied with the result, you may request an independent review of your dispute by writing to:
Dispute Resolution Officer
YMI NZ LTD.
Private Bag 94412
Botany, Auckland 2163
Email: complaints@yminz.co.nz

External Dispute Resolution Scheme
If you feel we have not fairly resolved your complaint you can refer the matter to an external dispute resolution service. YMI NZ LTD is a member of the Financial Services Complaints Ltd (FSCL). This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. FSCL’s service does not cost you anything.

The contact details for the Financial Services Complaints Ltd are:
Financial Services Complaints Ltd 
PO Box 5967
Lambton Quay
Wellington 6145 
Phone: (Call Free) 0800 347 257 or (Wellington) (04) 472 FSCL (4723725)
Fax: (04) 472 3728
Web site: www.fscl.org.nz

From 1 October 2021, YMI NZ (Comprehensive, Third Party, Fire, Theft and Transit), and YMI NZ (Trailer, Boat and Personal Watercraft) are underwritten by HDI Global Specialty SE – New Zealand (FSP 774050) acting through its agent YMI NZ LTD. NZBN 9429045857638, FSP 556706.Telephone: 0800 664 678 or Email customerservice@yminz.co.nz. Please read the Policy Wordings.  

From 1 June 2018 to 30 September 2021, YMI NZ (Comprehensive, Third Party, Fire, Theft and Transit), and YMI NZ (Trailer, Boat and Personal Watercraft) are underwritten by certain underwriters at Lloyd's of London (Lloyd's). Please refer to Policy Wordings: Motorcycle, Off Road Rider, Marine. 

Policies written prior to 1 June , 2018 YMI NZ Motorcycle Road Insurance, YMI NZ Marine Insurance and YMI NZ Marine Water Vehicle Insurance and issued prior to 1 June 2018 (Policy Wordings) are underwritten by AIG Insurance New Zealand Limited (AIG) acting through its agent Nautilus Marine Underwriting Agency Limited trading as NM Insurance (company number 3032800, FSP 388326) PO Box 105647 Auckland City Post Shop, Auckland 1010.

Important Information: Any advice provided is of a general nature only and does not take into account your particular objectives, financial situations or needs. Please read the Policy Wordings  before you make any decisions regarding the YMI NZ product. You need to read all of the information provided by us on the insurance to properly understand the cover provided. If you have any queries that are not covered in the Policy Wordings, please contact YMI NZ or your local Yamaha dealer.

Terms, conditions, limits and exclusions apply. YMI NZ LTD is the administrator of this insurance for HDI Global Specialty SE – New Zealand (HDI). YMI NZ has been given binding authority by HDI which allows it to enter this policy and handle and settle claims for it, subject to the terms of the binder authority. In dealing with this policy YMI NZ acts for HDI and not You. YMI’s FSP authorises it to provide these services.  YMI’s contact details are:  YMI NZ LTD.  Locked Bag 94412, Botany Auckland, NZ 2163 Telephone: 0800 664 678 or Email customerservice@yminz.co.nz